Sewerage at Twigworth, Innsworth & Longford

UPDATE: 28 February 2026

Further to our reports on here 4 and 25 February 2026, we have been contacting Vistry to receive an update on the on-going situation with the local sewerage network and in particular the Longford Pumping Station, which has been going on since end of January.

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Each tanker is capable of holding 15,000 litres of sewerage and these are visiting Twigworth Green and Longford up to twice daily!

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Following the response we received from a Vistry spokesperson on 24 February 2026, Twigworth Parish Councillors requested Vistry to further advise on the following:

1. At what point do you foresee STW resolving the issues at Longford, seeing as it is putting a strain and cost on yourselves?
2. Can you please advise who you are in contact with at STW over this, so we can raise the issue too, as you will appreciate that the coming and going of tankers puts a strain on the community.

Vistry Spokesperson responded on 27 February 2026:

“To date, we have had no meaningful response from Severn Trent Water (STW) through either our contacts or through their Customer Services team. We approached the Customer Servies team (0800 number) on the back of previous advice and to ensure that an incident was formally logged on their system. We are currently looking to escalate this matter within STW.

As per the note above, we have logged the incident with STW Customer Services team through their 0800 telephone number. We have been given an incident reference number but to date have not received any meaningful updates. We are also seeking updates through the Operational Deliver Manager (Waste) who sits within the Developer Services Team.

I’m sure you are already aware, but Severn Trent Water are also tankering from the Longford development. We are continuing to monitor our tankering and will look to reduce this as soon as the conditions allow in accordance with advice from our specialist contractor.”

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Twigworth Parish Council will continue to closely monitor the on-going situation and will endeavour to keep residents informed of any updates we receive.

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