Twigworth Green Power Cut – 14 August 2025 – Twigworth Parish Council Gloucestershire

Following the recent electricity power outage at Twigworth Green, many residents will be concerned about what caused the outage and why it took so long to restore.

The outage incident started on Thursday 14 August 2025 at around 12:28 hrs and affected all parts of Twigworth Green (GL2 9) and some other nearby areas too; the power was later restored at around 21:20 hrs – after nearly 9-hours!

We have requested an explanation from EPS into what the cause of the incident was and why it took so long to restore the service – we will advise further, when we have a response.

When residents first reported the incident, their immediate action was to contact the National Grid, who then referred them to EPS

WHO ARE EPS?

EPS Utilities Group are a multi-utility network operator providing water, wastewater, electricity, and gas services to over one million customers in the UK.

They also specialise in electric vehicle (EV) infrastructure and connecting it to the grid.

WHAT DO I DO IF THERE’S A POWER CUT?

If your electricity supply goes off, or if you’re at all concerned about the safety of your meter or our underground electricity cables, please call 105.

This number is available 24/7, and free to call from a mobile or landline.

We recommend checking to see if your neighbours have power. If they don’t, please call 105

HOW CAN I CHECK FOR POWER CUTS IN MY AREA?

EPS aim to provide a safe and reliable electricity supply, but unfortunately, faults can cause unplanned interruptions. Sometimes, we need to carry out essential maintenance. If so, we’ll always write to you first and regularly update our planned supply interruptions page.

HELP FOR VULNERABLE CUSTOMERS

The Priority Services Register (PSR) is a free service offered by both your network operator and utilities supplier, which may entitle you to extra help and support with your utility supplies – click the link for more information:

https://espug.com/householder/help-for-vulnerable-customers/

More general information can be found on the EPS website following this link:

https://espug.com/householder/electricity/